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How can we help?

We want to assure that you have the best experience possible. But we understand you might have some questions! Below we have common questions asked for purchasing, checking out, returning and more.

Help yourself.

If you seemed to lose your pass or email verification, simply look it up here:

Search your order
Common Questions

How do I access my items?

After you checkout, we will send you a link to your items by email and text message. This link will take you to your online pass. Your online pass is a mobile friendly website that has everything you will need.

What do I do if I lost the link to my pass?

Go here to request a new link to your pass:
https://app.bandwango.com/dashboard/request * All we need is the email address you used during checkout. A new link will immediately be sent by email and text message.

Why can't I find all my items in my pass?

All items expire after a certain amount of time if they are not used. Once they expire, they are eventually removed from your pass.

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  • Terms & Conditions and Privacy Policy
© 2025 ImOn, All Rights Reserved

Terms & Conditions, Privacy Policy, Refund Policy

Terms & Conditions

Terms & Conditions

Vouchers are redeemable for certain goods, services or experiences offered by, or facilitated
through, the Merchant identified on the Voucher. The Merchant is solely responsible for redeeming
the Voucher. Furthermore, the Merchant is fully and solely responsible for the care and quality of all
goods and services it provides to you and for any and all injuries, illnesses, damages, claims,
liabilities and costs (“Liabilities”) it may cause you to suffer, directly or indirectly, in full or in part,
whether related to the use or redemption of a Voucher or not.
You agree to comply with all terms and conditions applicable to the Go CR and ImOn Perks Pass
applications, that are incorporated by reference into these ImOn terms, including without limitation,
any Activity purchased from a Merchant that sells alcoholic beverages. By placing your order, you
represent to us that you are at least 21 years of age and that the person receiving the alcoholic
beverages is at least 21 years of age. The individual redeeming vouchers will be required to show a
valid identification proving that he or she is at least 21 years old. Merchants retain full discretion as
to whether to sell a particular consume ran alcoholic beverage and will refuse the sale of an
alcoholic beverage to a minor, to a consumer who is unable to produce acceptable verification of
legal drinking age, or who is showing visible signs of intoxication.
You waive and release Bandwango, ImOn Communications LLC, and its subsidiaries, affiliates,
partners, officers, directors, employees and agents from any Liabilities arising from or related to any
act or omission of a Merchant in connection with your use of a Voucher or the goods, services or
experiences a Merchant provides in connection with the Voucher (“Activity”).
YOU ARE VOLUNTARILY PARTICIPATING IN THE AFOREMENTIONED ACTIVITY AND YOU
ARE PARTICIPATING IN THE ACTIVITY ENTIRELY AT YOUR OWN RISK. YOU ARE AWARE OF
THE RISKS ASSOCIATED WITH TRAVELING TO AND FROM, AS WELL AS PARTICIPATING IN
THIS ACTIVITY. YOU UNDERSTANDING THAT THESE INJURIES OR OUTCOMES MAY ARISE
FROM YOUR OWN OR OTHER’S NEGLIGENCE, CONDITIONS RELATED TO TRAVEL, OR THE
CONDITIONS OF THE ACTIVITY LOCATIONS. NONETHELESS, YOU ASSUME ALL RELATED
RISKS, BOTH KNOWN OR UNKNOWN TO YOU, OF YOUR PARTICIPATION IN THIS ACTIVITY,
INCLUDING TRAVEL TO, FROM, AND DURING THIS ACTIVITY.
I agree to indemnify and hold harmless Bandwango, ImOn Communications LLC, and its
subsidiaries, affiliates, partners, officers, directors, employees, and agents against any and all
liabilities brought by you or anyone on your behalf, including attorney fees, and any related costs, if
litigation arising pursuant to any claims made by you or by anyone else acting on your behalf.
You acknowledge that Bandwango and ImOn Communications LLC, and their directors, officers,
volunteers, representatives and agents are not responsible for errors, omissions, acts or failures to
act of any party or entity conducting a specific event or activity in connection with the Activity.
By purchasing, viewing a mobile version, printing, accepting, using or attempting to use any
Voucher, you agree specifically to the terms on the Voucher and any additional deal-specific terms
advertised in connection with and on the Voucher at the time of purchase. These rules apply to all

Vouchers that we make available, unless a particular Voucher’s fine print states otherwise, and
except as otherwise required by law. In the event of a conflict between these rules and a Voucher’s
fine print, the Voucher’s fine print will control. Any attempt to redeem a Voucher in violation of these
Terms & Conditions will render the Voucher void.
The Merchant is the sole issuer of the Voucher. Vouchers are not redeemable for cash.
Unauthorized or unlawful reproduction, resale, modification or trade of Vouchers is prohibited.
Pricing relating to certain Merchant offerings and Products on the site may change at any time in
Bandwango and ImOn Communications LLC discretion, without notice.

Privacy Policy

Customer information is collected for the purpose of processing your order. This information is kept
confidential and is not shared or sold to outside vendors. By supplying your email address during
checkout, agree to receive marketing communications from ImOn Communications.

Refund Policy

Refunds or exchanges on unredeemed vouchers are on a case to case basis. Please contact customer service. Restrictions apply.

Customer Service Hours: Monday - Sunday, 6 am PT - 6 pm PT.

Refunds: Refunds may be made on certain unredeemed vouchers only. Refund requests on events, attractions, and certain admissions will not be honored.

Extensions: Purchase Activation Extensions may be made in certain circumstances by reaching out to customer service to explain the reason for request and will only be considered on unused passes or items that are still within the activation period timeframe. Extensions will not be made in any event past 365 days of the purchase date. Extension requests on events and certain time sensitive admissions will not be honored.

Third Party Refunds and Exchanges: Online Travel Agencies terms and conditions vary. Please see the third party terms and conditions for details.

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